FREQUENTLY ASKED QUESTIONS

The MyFerrari Connect services provide you with information about your car’s status wherever you are, thanks to a series of saved parameters that track the state of your Ferrari’s condition. These are read by the onboard network and sent to your MyFerrari App and to your dealer of choice. Your car’s GPS position is only visible to you and this information will allow you to retrace your routes and share them with your communities. You will also be able to find where your car is parked on your device. If you don’t want to receive and save your GPS position, you can deactivate the transfer of said data at any time by selecting Privacy mode in the MyFerrari Connect Settings menu in the MyFerrari App. The read-only data transfer system activates only when the engine is turned on with the exception of plug-in hybrid models in which battery data is updated even when the engine is off.

They are not currently available on all markets. The MyFerrari Connect services will be launched first in Europe, the United Kingdom, the United States and Canada on the model year 2023 296 GTB, 296 GTS, SF90 Stradale, SF90 Spider and Purosangue. The list of compatible models is constantly being updated so please contact your dealer for further information.

They are included in the purchase price of new models equipped with them. If you would like a Ferrari Genuine retrofit kit, please contact your dealer for a price.

Yes, if the MyFerrari Connect Hardware Readiness system is listed on the car spec. Alternatively you can purchase a Ferrari Genuine retrofit kit for compatible models. In any case, we would advise you to contact your dealer of choice for further information.

If you sell a Ferrari with activated MyFerrari Connect services, then you must inform Ferrari of the sale and also cancel ownership of the car through the MyFerrari App. You must also inform the new owner that MyFerrari Connect services can be activated on the car by contacting their dealer. If you purchase a pre-owned MyFerrari Connect-compatible Ferrari, just download the MyFerrari App and contact your dealer who can update the system and allow you to use the still active MyFerrari Connect using your MyFerrari App.

You can access the MyFerrari Connect services at any time. Nonetheless, you will only be able to see the details of your last trip in the MyDrive Statistics section at the end of the trip because the car sends the data to the MyFerrari App a few minutes after it is turned off. An internet connection is required to send the data: as a result, this functionality may not be available if you don’t have a connection, such as when you are below road level (in an underground garage, for example). In the latter instance, the trip data will be sent and appear on the app once the car reconnects to the internet.

If the car has the MyFerrari Connect Hardware Readiness system, you can activate it in the MyGarage section of the MyFerrari App, by clicking on your car’s page and going into the MyFerrari Connect Settings menu.

Download the MyFerrari App and check that your car is included in your garage. If you can’t see any information about your car’s range and battery status, then the services are not live. To activate them, click on your car’s page and go into the MyFerrari Connect Settings menu. If you can’t access the MyFerrari App, can’t see your car or need further assistance, please contact your dealer.

If the car has the MyFerrari Connect Hardware Readiness system, the services will expire at the end of your car’s contractual warranty. If the car has a Ferrari Genuine retrofit kit, they will be available for a minimum of 12 months from the installation date.

You will receive an alert on the MyFerrari App and a link to renew the services.

If you want to temporarily deactivate the location-based MyFerrari Connect services, simply select Privacy Mode. If, however, you want to deactivate all MyFerrari Connect services, you can do so in your car’s page in the MyFerrari Connect Settings menu in the MyFerrari App. If you need support with this, please contact your dealer. When the MyFerrari Connect services are deactivated, your dealer will no longer receive data on your car’s status.

Remove your car from the MyFerrari App by going to the MyGarage section and selecting Terminate Ownership. Don’t forget to tell both your dealer that you have sold your car and the new owner that your car is equipped with MyFerrari Connect as its services will still be available until the end of the contractual warranty. If you need support with this, please contact your dealer.

You can find Privacy Mode in the MyFerrari App by clicking on the last saved parking location on the main Health Check screen. You can activate or deactivate it independently. When Privacy Mode is selected, it deactivates the GPS functionality and so you won’t be able to find your car’s location or use the MyFerrari Connect services that require GPS positioning to work. Please note also that only you can see this information in the MyFerrari App.

We collect information on a series of parameters from the onboard CPUs and this gives us a better understanding of the use profile for your Ferrari. The parameters include, for example, chassis number, mileage, speed, information on battery use and management, battery charging timelines, electrical wiring functioning, information on the software version, infotainment system data, history of work done on the car, model, year, scheduled maintenance calendar, fuel level, tyre pressure, emissions and energy consumption data. All this information may be used to improve our cars and the development of future models. We also only share the parameters required for maintenance and assistance for your Ferrari, in real time, with your dealer, in order to improve our service.

Yes, if the MyFerrari Connect services have been activated, this information will be used to provide car location and MyDrive Statistics functionality. However, we will never pass your data to third parties aside from MyFerrari Connect service providers and your own dealer. The only exception to this would be if we receive a request from public authorities or if we have to comply with legal requirements. Alternatively, you can deactivate transfer of your car’s location data at any time by selecting Privacy mode in the MyFerrari Connect Settings menu in the MyFerrari App. If you do so, however, you won’t be able to use services that require GPS data to function.

There are predefined settings for all of the data collected. The only information that you can decide not to send to Ferrari and still keep the remaining services active, is the car’s GPS position.

We will never pass on your data to third partners aside from providers of the MyFerrari Connect services and your own dealer of choice. The only exception to this would be requests from public authorities or to comply with legal requirements. Ferrari has made the specific choice as a company to never pass on, sell or transfer any of your personal data to third parties for marketing purposes. However, we can use the data we collect to improve our product and develop future new models.

The MyFerrari Connect services are linked to just one MyFerrari App account, which is protected by access credentials sent to the owner of the car. The MyFerrari App and access credentials can, obviously, be used on several different devices in compliance with the MyFerrari App Conditions of Use and “Vehicle & Services” Privacy Policy. Once again, we would advise you to contact your dealer for further information.

No. The MyFerrari Connect services are linked to a single account. However, through that single account you will be able to see several different connected cars in your MyFerrari App MyGarage. Each car can be set up with MyFerrari Connect as the services are linked to the vehicle identification number (VIN) and the owner.